Refund & Cancellation Policy
Last updated 11 November 2026
Stratum Mobile Studio ("Stratum", "we", "us") is a trading name of [Registered company name], registered under number [Company registration number], at [Registered address]. Contact: [email protected].
Before work starts
You can cancel any order before we confirm scope and start work. If you have already paid, we refund the full amount.
After work starts
If you cancel after work has started, we refund what you paid minus the value of the work completed up to that point, which we show you in writing. Work you have paid for is yours to keep.
Once a stage you approved is delivered, payment for that stage is not refundable.
Monthly plans
Monthly plans can be cancelled at any time and stop at the end of the month already paid. We don't refund part-months.
Security testing
You can reschedule a test window for free with at least 2 working days' notice. Once testing has started, the fee for the work done is not refundable.
Booked calls
Calls are free. Please reschedule or cancel by replying to your confirmation email.
If we cancel
If we have to end a project for reasons on our side, we refund any payment for work not yet delivered.
How refunds are paid
Ask by email at [email protected]. Approved refunds go back to the original payment method within 14 days. Bank or payment-provider charges and exchange-rate differences may apply.